Last update: August 24th, 2026.
This Policy may be modified by Servier Pharma FZ-LLC (“SERVIER”), particularly to take into account changes in applicable law and our activities. Any changes will be posted on this page, which we invite you to consult regularly.
Purpose of this Data Privacy Policy (the “Policy”): This Policy is intended to provide clear and transparent information on how personal data is processed within the framework of the use of MyServier website.
This Policy does not describe the processing carried out via the cookies used on our website. For more information, please consult our Cookies Policy Cookies Policy – MyServier Middle East
- Who is the Data Controller?
The data controller for all of the processing described in this Policy is:
Servier Pharma FZ-LLC, a free zone limited liability company registered with Dubai Science Park, under trade license No. 102132, Dubai, United Arab Emirates.
- Why do we collect personal data and on which basis? Which data are we talking about?
This Policy describes activities for which we need to use personal data, according to the appropriate legal basis.
We only use data that is strictly necessary for the purposes we are pursuing.
Fields marked with an asterisk are mandatory. Failure to provide this information will prevent us from processing your request.
| Data controller entity | Purpose pursued | Data collected | Legal basis of processing |
| Servier Pharma FZ-LLC | Account creation | Identification data: first name*, last name*, email address* Professional data: professional ID, specialty*, area of interests* | Processing necessary to provide you with an account to access the restricted areas of the website |
| Servier Pharma FZ-LLC | Registration to events | Answer to the event participation | Consent |
| Servier Pharma FZ-LLC | Management of contact requests (general information, documentation and events information) | Identification data: first name* last name*, email address* Professional data: subject of the message*, therapeutic area* Message*: Data that you spontaneously communicate to us when using the contact form | Consent |
| Servier Pharma FZ-LLC | Management of data privacy exercise of rights | Identification data: first name*, last name*, email address* Professional data: subject of the message*, therapeutic area* Message*: Data that you spontaneously communicate to us when using the contact form | Legal obligation |
| Servier Pharma FZ-LLC | Management of MyServier communications (promotional or medical) | Identification data: email address* | Consent |
| Servier Pharma FZ-LLC | Management of medical communications | Identification data: email address* | Legal obligation where required by law, otherwise consent. |
| Servier Pharma FZ-LLC | Management of promotional communications | Identification data: email address* | Consent |
| Servier Pharma FZ-LLC | Management of e-learnings (training) | Identification data: first name*, last name*, email address* Professional data: score*, professional ID*, profession*, specialty* | Processing necessary to provide training certificates |
| Servier Pharma FZ-LLC | Pharmacovigilance Management (recording, assessing and reporting adverse events and other safety information about Servier’s medicines) | Reporter’s identification and professional data: first name*, last name*, email address*, profession*, country* | Legal obligation |
- How long do we keep the personal data?
The data controller will only keep the personal data for as long as necessary to achieve the purposes pursued in this Policy. More specifically:
| Purpose pursued | Data Retention |
| Account creation | We keep your personal data until you request for deletion of the account or for a period of 2 years starting from the last connection to the account. |
| Registration to events | We keep your personal data for 3 years from the date of the event. |
| Management of contact requests (general information, documentation and events information) | For all non-specific requests for information (i.e. not linked to a regulatory obligation) for which the law does not impose a specific period, we keep your personal data for 13 months starting from the day we received your request. |
| Management of data privacy exercise of rights | We keep your personal data for 6 years starting from the day we received your request. |
| Management of MyServier communications | We keep your personal data until you unsubscribe or for a period of 3 years starting from the date of your last contact, whichever occurs first. |
| Management of medical communications | We keep your personal data until you unsubscribe or for a period of 3 years starting from the date of your last contact, whichever occurs first. |
| Management of promotional communications | We keep your personal data until you unsubscribe or for a period of 3 years starting from the date of your last contact, whichever occurs first. |
| Management of e-learnings (training) | We keep your personal data for 5 years from the date the training is completed, so that we can reissue your certificate on request. |
| Pharmacovigilance | We keep safety data for a minimum of 25 years subject to the applicable law. |
Records evidencing your consent, and your prior approval to receive promotional communications, are kept for 5 years after the consent is withdrawn or expires, so that we can demonstrate the basis on which we contacted you.
- How do we secure the personal data?
We put in place adequate technical and organisational measures to ensure security, integrity and confidentiality of the personal data.
These measures are designed with the aim of protecting personal data against unauthorised access, loss, destruction or alteration. In implementing these measures, we take into account the technologies available, the costs of implementation, as well as the nature, context and purposes of the processing of personal data and the risks to the rights and freedoms of the persons concerned.
- Do we share the personal data?
The personal data processed by the entities of the Servier Group will only be accessible to duly authorized employees of the Servier entities concerned, as part of their work and on a need-to-know basis.
Personal data may also be shared with service providers and partners where necessary for the purposes described in this Policy.
Where required by law, personal data may also be disclosed to competent authorities
- Do we transfer the personal data internationally?
Personal data may be transferred, where necessary, for the purposes described above to recipients located in a country that does not offer an adequate level of protection. In such a case, the Servier Group will implement appropriate safeguards to ensure such transfers are carried out in accordance with applicable data protection laws.
- What are your rights?
Subject to applicable law you may have the right to:
- Obtain information about how your personal data is processed,
- Request access to your personal data
- Update, correct or erase your personal data
- Request that some of the personal data you have gave to us be provided to you, or to another data controller, in a commonly used and machine-readable format (right to portability of your personal data)
- Restrict or object to the processing of your personal data
- Withdraw your consent at any time where processing is based on consent.
You can exercise these rights with the Data protection Officer (“DPO”):
- By email to the following address: dataprivacy.sme@servier.com
- By postal address to the following address:
The Data Protection Officer
SERVIER PHARMA FZ-LLC
South Tower, Dubai Science Park
1204S, 12th Floor Dubai,
UNITED ARAB EMIRATES
You also have the right to lodge a complaint with the Emirates Data Office, in accordance with applicable law.